FAQ

What types of window films do you offer?

ATLUXUR provides a variety of innovative window films designed to enhance privacy, energy efficiency, and UV protection. Our products include self-adhesive films such as the One Way Window Privacy Film, which are easy to install and aesthetically pleasing.

How do window films improve energy efficiency?

Window films can significantly reduce heat gain and loss through windows, which can lead to energy savings of up to 30%. By reflecting solar energy, these films help maintain a consistent indoor temperature, reducing the need for heating and cooling systems.

Are your window films easy to install?

Yes, our window films are designed for easy installation. They are self-adhesive, allowing for a straightforward application process without the need for professional assistance. Detailed instructions are provided with each product to guide you through the installation.

What benefits do your window films provide for UV protection?

Our window films block up to 99% of harmful UV rays, which can cause skin damage and fading of furnishings. By applying our films, you can protect your interiors and reduce the risk of UV-related health issues.

Can I return a window film if it does not meet my expectations?

Yes, we have a 30-day return policy. To be eligible for a return, the item must be in its original condition, unworn or unused, with tags, and in its original packaging. Please contact us to initiate the return process.

Do you offer any guarantees on your products?

While we do not provide explicit guarantees, we stand by the quality of our window films. If you encounter any issues, such as defects or damage upon receipt, please contact us immediately for assistance.

What should I do if my window film is damaged during shipping?

It is important to inspect your order upon reception. If you find that the item is defective or damaged, please contact us right away so we can evaluate the issue and provide a resolution.

Are there any restrictions on returns for specific products?

Certain items, such as custom products or sale items, cannot be returned. If you have questions regarding a specific product, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.